All Systems Operational

About This Site

Welcome to the Thales Trusted Access Status Page service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

STA Status Dashboards are consolidated to a single status page for all service zones as part of next generation cloud infrastructure consolidation.

This change will have no impact to existing subscribers. Status Dashboard contains now three sections for EU, US, and Classic service zones.
New subscribers are advised to deselect the service zones, which they are not interested in, during the sign-up process.

Users can also manage their subscriptions at any time by clicking the Manage your subscription link at the bottom of every email notification received from the Status Dashboard.

Classic Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
EU Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
US Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 20, 2024

No incidents reported today.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024
Classic - Admin Console Degradation
Resolved - The SafeNet Trusted Access monitoring system detected an issue with the Admin Console access between 15:46 and 16:27 UTC. This issue was intermittent and sporadic resulting in degraded service. This issue was identified as a problem with a back-end node and was resolved after the faulty node was removed from the cluster.

Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

An incident report will be shared in due course.
Apr 12, 18:20 UTC
Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024
US - Admin Console Incident
Postmortem - Read details
Apr 12, 20:39 UTC
Resolved - This incident has now been resolved
Apr 8, 10:19 UTC
Update - We are continuing to monitor in case of further issues
Apr 8, 10:14 UTC
Monitoring - A fix has been implemented and we are monitoring to services.
Apr 8, 10:08 UTC
Identified - The issue has been identified and corrected. The Thales Team are validating the fix.
Apr 8, 10:02 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles.

Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Apr 8, 09:47 UTC
Apr 7, 2024
EU - Admin Console Incident
Postmortem - Read details
Apr 12, 20:20 UTC
Resolved - This incident has been resolved.
Apr 7, 05:44 UTC
Monitoring - We've taken remediation steps and are monitoring for continued stability.
Apr 7, 05:31 UTC
Update - Remediation steps have proven unsuccessful so far. Investigating further.
Apr 7, 03:33 UTC
Update - We are currently attempting to rectify the issue.
Apr 7, 03:03 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles.

We are seeing intermittent failures with STA Console login

Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Apr 7, 02:20 UTC
Apr 6, 2024

No incidents reported.

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