All Systems Operational

About This Site

Welcome to the Thales Trusted Access Status Page service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

STA Status Dashboards are consolidated to a single status page for all service zones as part of next generation cloud infrastructure consolidation.

This change will have no impact to existing subscribers. Status Dashboard contains now three sections for EU, US, and Classic service zones.
New subscribers are advised to deselect the service zones, which they are not interested in, during the sign-up process.

Users can also manage their subscriptions at any time by clicking the Manage your subscription link at the bottom of every email notification received from the Status Dashboard.

Classic Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
EU Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
US Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 18, 2024

No incidents reported today.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024
STA US Service Zone - Annual Disaster Recovery Drill
Completed - The scheduled maintenance has been completed.
May 11, 18:00 UTC
Update - All services running as expected on the primary site. Failback completed
May 11, 17:56 UTC
Update - The failback from the secondary site to our primary site has now commenced.
May 11, 17:17 UTC
Update - All services on the secondary site are running fine and working as expected. We will be conducting the failback to the primary site at 17:15 UTC.
May 11, 15:15 UTC
Update - Failover to the secondary site is completed successfully and all the services are running from the secondary site. We are seeing some issues with PUSH notifications on Windows devices and we are actively looking into it.
May 11, 14:44 UTC
Update - GCP US to GCP US secondary site is starting
May 11, 14:03 UTC
Update - Testing fail over to secondary site has started
May 11, 14:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 14:00 UTC
Scheduled - Important Announcement: Disaster Recovery Test Scheduled for STA US Service Zone

We want to ensure the utmost reliability and resilience of our STA systems to continue serving you effectively. To achieve this, we will be conducting a Disaster Recovery Test in the STA US region on May 11, 2024 between 14:00 UTC-18:00 UTC

What does this mean for STA US Service Zone customers?

Please ensure the specified IP addresses/source URLs are whitelisted, as below:

https://www6.thalesgroup.com/e/51442/af9a474f1cbfcc102400818110c77e/dswr5r/1187251546?h=7gMSa8k9NrHWa62nlNG5KGPU6HMP-TR28hupjys9CZA

Please refer to the Quick Help Guide for the US Service zone. Taking this proactive step will minimize disruptions during the downtime of the STA US primary zone and facilitate a smooth transition to disaster recovery measures. We kindly ask you to prepare by reviewing and updating your configurations to ensure a smooth transition.

Need Assistance?

Our support team is here to assist you every step of the way. If you have any questions or concerns regarding this test, please don't hesitate to contact us at

https://supportportal.gemalto.com/csm?id=kb_article_view&sys_kb_id=42fb71b4db1be200fe0aff3dbf96199f&sysparm_article=KB0013367
or open a support ticket https://supportportal.thalesgroup.com
Apr 25, 17:36 UTC
May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

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